FAQs

Why isn't my image displaying in audience emails?
Image files used in any of the audience emails need to be uploaded to the FileStore module, and the files need to be enabled for access by unauthenticated u...
Fri, 1 Mar, 2019 at 10:29 AM
Where can I find draft reviews?
Reviewers can save their Reviews in progress as drafts, but only the Reviewer is able to see those drafts in his Personal Space or by opening the Review fro...
Fri, 1 Mar, 2019 at 10:29 AM
Why isn't "Follow this idea" displayed on my Idea form?
If you aren't seeing this option on the Idea form, then it's likely that you have the "Followed Ideas" notification disabled in the Email ...
Thu, 28 Feb, 2019 at 2:48 PM
Business Rule: Has No Value vs. ""
In the Planbox platform, the system processes the condition Has No Value differently from an empty string.  It is important to be mindful of how Business...
Tue, 10 May, 2022 at 8:48 AM
Where can I see who's participated in Head-to-Head Reviews?
A list of all participating Reviewers is available at the bottom of the Review tab: 
Wed, 20 Feb, 2019 at 1:16 PM
Can I change an Idea author?
You cannot change the author on a submitted Idea; however, you can submit a request to Support to edit this on your behalf. Please be sure to include the fu...
Fri, 1 Mar, 2019 at 10:30 AM
How do I delete a conclusion?
To delete a Conclusion, open the Conclusion document, click the Delete Conclusion link in the right-hand panel, and then click OK in the confirmation dialog...
Wed, 20 Feb, 2019 at 1:19 PM
Are concluded Ideas included in Head-to-Head Reviews?
No, all concluded Ideas are excluded from all review processes, including Head-to-Head and Bubble Up. 
Fri, 1 Mar, 2019 at 10:30 AM
How can I change notification sender address?
For the notifications you can customize in the Admin Space > Email Setup, each notification type allows you to identify the sender and email address. For...
Fri, 1 Mar, 2019 at 10:31 AM
How do I locate draft Ideas?
You cannot view draft Ideas created by anyone but yourself. Draft Ideas are only accessible to the Idea author in their Personal space. Draft Ideas are not ...
Fri, 1 Mar, 2019 at 10:31 AM