FAQs

I submitted a star rating, but I’m not seeing it; why?
Star ratings update every 15 minutes, not immediately.
Wed, 20 Feb, 2019 at 1:27 PM
How are “participants” calculated for audience emails?
The participants list is calculated based on hits from the Tracker module to the event module. Note that this may include users who had access to the event a...
Fri, 1 Mar, 2019 at 10:31 AM
Why are Conclusions labeled as “Restricted”?
Conclusions are always restricted. All users can view the recommendation, comment and benefit, but only those with Special Roles can view the scoring, inter...
Fri, 1 Mar, 2019 at 10:21 AM
When do Kudos scores update?
Kudos requires an overnight agent to update scores. 
Fri, 1 Mar, 2019 at 10:21 AM
Can we change the Idea form in the middle of an event?
While Innovation Central won’t prevent you from changing the Idea form in the middle of an event, it is strongly suggested you avoid this, since previously ...
Fri, 1 Mar, 2019 at 10:22 AM
Can I change the name of buttons and labels?
Yes, use Terminology to change various Innovation Central labels. In the Admin Space > Additional Setup > Terminology, first select a language, and th...
Wed, 27 Feb, 2019 at 9:20 AM
How long do new users need to wait before they can access Innovation Central?
After creating a new Profile document, there may be a brief delay before that Profile becomes available for the new user to log in or for you to assign spec...
Fri, 1 Mar, 2019 at 10:22 AM
I’m an Admin but can’t access a module -- why?
Admin assignments are on an individual module basis. You may have been assigned as an Admin in one event and one Portal, for example, but not in other event...
Fri, 1 Mar, 2019 at 10:23 AM
When are notifications sent?
Notifications are sent between midnight and 3:00 AM server time. If your headquarters are located in Europe, then the server time zone is GMT/BST, depending...
Fri, 1 Mar, 2019 at 10:23 AM
Why can’t I see the Copy/Move option on Ideas?
There are two possible reasons. If you cannot see this option in any Idea from any location, then it’s likely not enabled in your site’s configuration setup...
Fri, 1 Mar, 2019 at 10:23 AM