FAQs

Is My Data Secure at Planbox?
You deal with highly sensitive information. Security is a major concern for both you and your clients. What security measures are in place for Planbox Inno...
Mon, 25 Jul, 2022 at 4:07 PM
Are Ask the Expert requests shown in the Review Worklist?
Yes, the Reviewer’s Worklist includes all pending reviews. Worklist Overview
Fri, 1 Mar, 2019 at 10:26 AM
Why can't I find my Idea?
If you know an Idea has been submitted but can’t find the Idea: It may have been saved as a draft, which is not accessible to anyone except the Idea autho...
Fri, 1 Mar, 2019 at 10:26 AM
Why won't my report run?
There may be hidden characters in an Idea. This often occurs when text is copied and pasted from Microsoft Word. We advise you to instruct your users to avo...
Fri, 1 Mar, 2019 at 10:26 AM
How do I move Ideas?
To move an Idea requires one of these roles: Admin, Oversight, Master Reviewer or Review Team Leader. Ideas can be moved to another event or IdC module ...
Tue, 30 May, 2023 at 6:20 AM
What's the difference between star rating & Kudos?
Star ratings act as an engagement tool by allowing users to give a quick rating to Ideas on a scale of 1-5, with 5 being the most favored. Kudos measures pa...
Fri, 1 Mar, 2019 at 10:16 AM
How do I attach files to the Collaborate Space?
Enable Shared Files to provide links to documents from the Collaborate Space. To do this, in the Admin Space > Collaborate Menu, drag the Shared Files li...
Thu, 28 Feb, 2019 at 2:05 PM
How do I add a co-author after an Idea has been submitted?
You cannot add a co-author after an Idea has been submitted; however, you can submit a request to Support and we can make this change for you. 
Fri, 1 Mar, 2019 at 10:26 AM
Why are Innovation Central notifications being blocked?
You may need to ask your IT department to whitelist the Innovation Central server IP addresses. Please contact Support to obtain the correct IP addresses. 
Fri, 1 Mar, 2019 at 10:26 AM
Can we change the review method in the middle of an event?
While Innovation Central won’t prevent you from changing the review type in the middle of an event, it is strongly suggested you avoid this as it may have u...
Fri, 1 Mar, 2019 at 10:27 AM